Legal
Refund & Cancellation Policy
Effective November 11, 2026
The short version. You can cancel any time, in the app. You keep your access until the end of what you've paid for, and you are never charged again. Charges already made are not refunded.
How to cancel
- In the app: open the You tab and tap Cancel my subscription. You'll see the date your access runs until before you confirm, and you can tell us why if you'd like to.
- On your billing page: tap Manage my subscription on the You tab. It opens your own page at Stripe, our payment provider, where you can also update your card.
- By email: write to hello@alphagalonly.com from the address you signed up with and we'll cancel it for you.
What happens when you cancel
- Your plan stops renewing. You are not charged again.
- You keep full access until the end of the month or year you have already paid for.
- If you change your mind before that date, tap Cancel my subscription again and choose Keep my subscription.
- After that date the paid features are no longer available. What you added is kept in case you come back. To remove your account and everything in it, use You → Delete my account, which also cancels your subscription.
Free weeks
If your plan started with a free week and you cancel before it ends, you are not charged anything. You keep access until the free week ends.
Refunds
Charges are not refunded. That includes monthly and yearly charges, and we don't give credit for the unused part of a month or year. Canceling stops future charges; it does not return one that has already been made.
There are two exceptions:
- Our mistake. If you were charged twice, charged after you canceled, or charged the wrong amount, email us and we will put it right.
- Where the law requires it. If the law where you live gives you a right to a refund that this policy can't take away, that right applies.
Failed payments
If a payment doesn't go through, Stripe tries again for a short time and you keep access meanwhile. If it still can't be collected, your membership ends. You can update your card under Manage my subscription.
Price changes
If we change the price of your plan, we will email you at least 30 days before the new price applies to you, so you can cancel first if you prefer.
Questions
Email hello@alphagalonly.com. Alpha Gal Only is run by US Vet Connect Inc, a 501(c)(3) nonprofit in Las Vegas, Nevada. See also our Terms of Use and Privacy Policy.