Legal

Privacy Policy

Effective November 11, 2026

1. Who we are

Alpha Gal Only and SCOUT are run by US Vet Connect Inc, a 501(c)(3) nonprofit based in Las Vegas, Nevada ("we", "us"). This policy covers the website at alphagalonly.com, the app at app.alphagalonly.com, and SCOUT. Questions: hello@alphagalonly.com.

2. What we collect

What you give us

• Account: your email address and a password. The password is stored in scrambled (hashed) form by our sign-in provider; we can't read it.
• Profile (Full Access): your first name, age, gender, who you'd like to meet, city and country, photos, interests, a short bio, and what you choose to share about your alpha-gal: what you react to, how careful you need to be, when you were diagnosed, what you were told it was before, and your story.
• Emergency information you choose to save, such as what you react to and who to call.
• Food and reaction journal: what you ate and drank, medicines, reactions and symptoms, notes, and any photos you attach.
• SCOUT: a first name and allergen settings for each person in your family list; the ingredient text, barcodes, and medicine names you check; products you save and your recent checks; and anything you send us with "what the maker said" or "SCOUT got this wrong".
• What you post: recipes, Spots, Finds, reviews, photos, and EZ Meets you host or join, including the place and time.
• Messages you send to other members and in meet chats.
• Tick bite map: if you choose to, the area where you think you were bitten.
• What you write to us: emails, reports about other members, and your reason for canceling if you give one.

What we get when you pay

Payments are handled by Stripe. Stripe gives us your name, email, plan, and whether your subscription is active, in a free week, or canceled. We never see or store your full card number.

What is collected automatically

• Our hosting providers keep standard web logs, which include IP addresses, for security and troubleshooting.
• To stop abuse of SCOUT, we keep a scrambled (hashed) form of the IP address with a count of requests. We count each account's photo scans against its monthly allowance.
• If you turn on notifications, we store the address your phone or browser gives us to send them to.
• We do not use advertising cookies, tracking pixels, or third-party analytics. We do not use your phone's GPS; your location is the city and country you type.

3. Health information

Much of what makes the app useful is health information: your alpha-gal diagnosis, what you react to, your reactions and medicines, your family's allergen settings, and what you check in SCOUT. You choose what to enter. We use it only to provide the features you use, and we treat it with particular care:

• Your journal and emergency information are private to you. They are never shown to other members, and our team's tools have no screen that shows them.
• Your SCOUT family list, saved products, and recent checks are visible only to your own account.
• Photos you give SCOUT are sent to our label-reading provider to read the text and are then discarded. We do not store them.
• What SCOUT learns from checks is kept without your name, email, or account: the product name, the result, and which ingredients were flagged, so we can improve the rules.
• The tick bite map shows counts by area only, never names.
• Your profile shows other Full Access members what you choose to put on it, including what you react to and your story. Leave out anything you don't want other members to see.

We are not a doctor's office, hospital, or insurer, so the U.S. health privacy law known as HIPAA does not apply to us. We protect your health information anyway, as described here, and we never sell it.

4. How we use your information

• To run the service: sign you in, show your profile and posts to other members, match and message, run SCOUT, keep your journal, and send notifications you've turned on.
• To handle your membership: start, renew, and cancel plans, and count photo scans.
• To send you email: receipts and account messages, a short series of welcome emails (each has a link to stop them), and announcements from the team.
• To keep the community safe: review reports, remove content, and suspend accounts that break the rules.
• To improve the service and fix problems, using information that doesn't identify you wherever we can.
• To meet legal obligations.

We do not use your information for advertising, and we do not use it to train artificial-intelligence models.

5. Who sees your information

Other members

Members with Full Access can see your profile, the recipes, Spots, Finds, and reviews you share, and the meets you host or join. A person you match with can see the messages you send them. Members cannot see your email address, your journal, your emergency information, or anything in SCOUT.

Our team

A small team runs the service. They can see profiles and photos, reports, memberships (email, plan, and payment status), and what you send to us. When a member is reported, they review the report and that member's profile and photos.

Companies that work for us

We use these companies to run the service. Each receives only what it needs for its job:

• Supabase: our database, sign-in, and photo storage.
• Netlify: hosts the website and app and runs SCOUT's server.
• Stripe: payments and your billing page.
• Resend: sends our emails.
• Anthropic: reads the text in label photos you give SCOUT.
• Open Food Facts and the U.S. FDA's public label data: receive the barcode or medicine name you look up, with nothing that identifies you.
• Google Fonts and jsDelivr: deliver fonts and code files to your browser, and so receive your IP address, as any website you visit does.

When the law or safety requires it

We may share information if a law, court order, or valid legal request requires it, or if we believe in good faith that it is needed to protect someone from serious harm. If the organization that runs the service ever changes, your information would move to the new organization under this policy, and we would tell you first.

We do not sell your personal information, and we do not share it for advertising.

6. Where it is kept, and for how long

• Your information is stored in the United States. If you use the service from another country, your information is transferred to and processed in the United States.
• We keep your information while your account is open.
• When you delete your account, your profile, photos, matches and messages, journal, emergency information, recipes, map pin, meets, and SCOUT lists are deleted. Copies in our providers' backups are removed on their normal schedule.
• After deletion we keep only a few things: your membership and payment record (your email, plan, and dates), which we and Stripe need for tax and accounting and to make sure you aren't charged again; a note of which welcome emails were sent and whether you opted out, so we don't email you again; your photo-scan count; records of safety reports; and information that no longer identifies you. Email us if you'd like these removed too, and we will remove whatever the law lets us.

7. Your choices and rights

• See and change it: edit your profile, journal, and SCOUT settings in the app at any time.
• Download it: You → Download my data gives you a copy of what you've added.
• Delete it: You → Delete my account permanently deletes your account and cancels your subscription.
• Email: every welcome email has a link to stop them. Receipts and important account messages are still sent while you have an account.
• Notifications: turn them on or off in the You tab or in your phone's settings.

Wherever you live, you can ask us what we hold about you, ask us to correct or delete it, or withdraw consent you've given, by emailing hello@alphagalonly.com from the address on your account. We answer within 30 days and never treat you differently for asking. If you're unhappy with our answer, write back and someone who wasn't involved in the first decision will review it. Depending on where you live, you may also have the right to complain to your local data protection or consumer authority.

8. How we protect it

• Information is encrypted in transit between your device and our servers.
• The database enforces rules so that a member can only read their own private information.
• Only the small team that runs the service has administrative access, and only for running it.

No online service can promise perfect security. If you think your account has been accessed by someone else, change your password and email us.

9. What is stored on your device

The app saves your sign-in and a copy of your own data on your phone or computer so that it opens quickly and works when you're offline. We do not use advertising or tracking cookies. If you clear your browser's data, that copy is removed from the device.

SCOUT uses your camera only when you tap to scan a label or barcode, and your photo library only when you choose a photo. Your phone asks for permission first.

10. Children

The service is for adults. You must be 18 or older to have an account, and we do not knowingly collect information from anyone under 18. A Family SCOUT account may include a child's first name and allergen settings, entered by the adult who holds the account, so that labels can be checked for that child. If you believe a child has created an account, email us and we will delete it.

11. Changes to this policy

If we make a significant change, we will tell you by email or in the app before it takes effect. The date at the top shows when the policy last changed.

12. Contact

hello@alphagalonly.com
US Vet Connect Inc, Las Vegas, Nevada, USA.
See also our Terms of Use and Refund & Cancellation Policy.